Privacy Policy of OmiGar Couriers Ltd.
1. Introduction
At OmiGar Couriers Ltd. ("we," "us," "our"), your privacy is paramount. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our website (omigar.co.uk), use our delivery services, or submit a driver application. We comply with UK data protection laws—including the UK Data Protection Act and the General Data Protection Regulation (GDPR)—and are committed to transparency and security in handling both customer and driver data.
2. Information We Collect
We collect both personal and technical data, including:
Personal Data:
For customers: Name, address, phone number, email, and payment details provided when placing an order.
For drivers: In addition to the above, we may collect additional details (such as driving licence information, vehicle details, insurance certificate, UTR, and other supporting documents) to verify your eligibility and comply with regulatory requirements.
Technical Data: Information such as your IP address, browser type, and device information.
Cookies: We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings.
3. How We Use Your Data
We use your data for the following purposes:
Order Fulfillment: Processing and delivering your orders.
Customer Support: Communicating with you regarding your orders and resolving any queries.
Driver Verification & Compliance: For driver applicants, verifying identity, qualifications, and ensuring compliance with relevant regulations before engaging in service.
Service Improvement: Analyzing usage of our website and services to enhance user experience.
Marketing: If you opt in, we may send you marketing communications (which you can unsubscribe from at any time).
Legal Compliance: Meeting legal and regulatory obligations.
4. Legal Basis for Processing
We process your data under the following legal bases:
Contractual Necessity: To fulfill our delivery services and, for drivers, to verify eligibility and finalize contractual arrangements.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: For improving our business, services, and ensuring a secure operating environment.
Consent: For any marketing communications, where you have provided explicit consent.
5. Data Sharing
We may share your personal data in the following cases:
Service Providers: With trusted third-party partners (e.g., payment processors like Stripe, delivery partners, verification services) strictly for the purposes of providing our services.
Regulatory Authorities: When required by law or in response to lawful requests from government or regulatory bodies.
We do not sell or rent your personal data to third parties for marketing purposes.
6. Data Retention
Your personal data is retained only for as long as necessary to fulfill the purpose for which it was collected or to meet our legal obligations. For driver application data, this may mean retaining your information for a longer period as required by regulatory and contractual standards. After the retention period, we will securely delete or anonymity your data.
7. Data Security
We implement robust security measures—including encryption and secure servers—to protect your data. Although no online system can guarantee complete security, we continually assess risks and update our security practices.
8. International Data Transfers
If your personal data is transferred outside the UK or EEA, we ensure that adequate safeguards, such as Standard Contractual Clauses, are in place to protect your information.
9. Your Rights
You have several rights regarding your personal data, including:
Access: Request a copy of the data we hold about you.
Rectification: Request corrections to any inaccurate data.
Erasure: Request deletion of your data under certain circumstances.
Restriction: Request that we limit our processing of your data.
Portability: Request a copy of your data in a portable format.
Objection: Object to the use of your data for direct marketing purposes.
To exercise these rights, please contact us using the information provided below.
10. Your Choices
Marketing: You can opt out of marketing communications at any time by clicking "unsubscribe" in the emails or contacting us directly.
Cookies: Manage your cookie preferences via your browser settings.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those third-party sites and encourage you to review their privacy policies.
12. Policy Updates
We may update this policy from time to time. Changes will be posted on this page, and the date of the last update will be revised. Please check back periodically.
13. Contact Information
For privacy-related questions or concerns, please contact us at:
Email:
Omigar.Couriers@gmail.com
Phone: +44 333 339 9303
